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Policies

1. ORDERING

Our online store is user friendly and you will be guided effortlessly through your shopping process step by step to complete your purchase quickly and conveniently. Once your desired products are in your shopping cart you may then proceed to checkout where we will request you to complete all the required information to enable us to process your delivery as efficiently as possible. You will receive an order confirmation, reflecting your unique Order I.D.

a) COLOURS

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

2. METHODS OF PAYMENT

2.1. All transactions will be processed in South African Rands (ZAR).
2.2. Our invoice to you will include the price of the purchase, Value Added Tax, your selected delivery option charge
and insurance on your delivery.
2.3. We currently provide two payment options:-

a) Electronic Fund Transfers (One of the most widely used ways of sending money online)
i. Please use your Order ID as your payment reference.
ii. We will process your order once your bank has forwarded your payment to us however, depending on
your bank this can take up to three (3) days.
iii. Please email your Proof of Payment to info@flywear.co.za to ensure speedy processing and delivery of
your selected products.

b) Direct Deposit (Visit a bank nearest to you)
i. Please use your Order ID in the reference line.
ii. Please email Proof of Payment to us on info@flywear.co.za to ensure your payment is confirmed and your
order is delivered as quickly as possible.

2.4. FLY Wear reserves the right to change pricing at any time without prior notice.
  1. DELIVERIES
  • The Customer will be responsible for all delivery costs.
  • We offer a courier delivery service which is available within South Africa as follows:

Option 1

Major Areas (1-2 day delivery service) – R65.00 Vat inclusive

This price applies to purchases of up to a volumetric weight of 5kgs which will be either:

  1. 1 - 10 beanies or;
  2. 1 - 4 caps or;
  3. 5 beanies and 1-2 caps
  4. 6 - 7 beanies and 1 cap

Orders must be placed before 12h00 the day before.

Areas Covered:

Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Port Elizabeth, Pretoria, Pmb, Richards Bay

Option 2

Regional Areas (1-2 day delivery service) – R95.00 Vat inclusive

This price applies to purchases of up to a volumetric weight of 5kgs which will be either:

  1. 1 - 10 beanies or;
  2. 1 - 4 caps or;
  3. 5 beanies and 1-2 caps
  4. 6 - 7 beanies and 1 caps

Orders must be placed before 12h00 the day before

If you are unsure whether your area falls into a Regional area, please email us on info@flywear.co.za and provide

us with your full delivery address. We will then advise you accordingly.

Option 3

Major Areas (2-3 day delivery service) – R119.00 Vat inclusive

This price applies to purchases of up to a volumetric weight of 20kgs. If you are unsure whether your order will meet this requirement please contact us on info@flywear.co.za and provide us with your order requirement, we will then advise you accordingly.

Orders must be placed before 12h00 the day before

Areas Covered:

Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Port Elizabeth, Pretoria, Pmb,

Richards Bay

Option 4

Regional Areas (3-4 day delivery service) – R185.00 Vat inclusive

This price applies to purchases of up to a volumetric weight of 20kgs. If you are unsure whether your order will meet this requirement, or whether your area falls within this category, please contact us on info@flywear.co.za and provide us with your full delivery address and your order requirement, we will then advise you accordingly.

Orders must be placed before 12h00 the day before

  • Please contact us for an individual quotation for high risk areas, remote areas and over-night deliveries.
  1. Deliveries are made during business hours only – Monday to Fridays. There will be no deliveries over weekends or on public holidays unless specifically requested by you. Should you require delivery over a weekend or public holiday, please contact us on info@flywear.co.za and we will quote you accordingly as this service will attract a higher delivery fee.
  2. Deliveries are made to street addresses therefore no deliveries will be made to P O Box addresses.
  • Please ensure that the correct delivery address and contact number to be used in connection with the delivery is provided as title and risk will pass to you once the order has left our premises.
  1. Please ensure that you, or the person accepting the delivery, are available to accept your purchases at the delivery address and that appropriate access will be made available.
  2. Any person other than yourself who receives the delivery at the delivery address is presumed to be authorised to accept the delivery on your behalf.
  • We will not be liable for any late deliveries that may occur outside our control e.g. forces of nature, transport strikes, incorrect delivery address, accidents, supplier holidays, customs delays etc.
  • We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.
  1. COMPLETED DELIVERY

A delivery is considered complete as soon as the Courier Company has handed the package to an individual at your specified delivery address and is captured in the Courier’s tracking system. It is your responsibility, as the Customer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the package on arrival and makes known any justifiable complaints and notes these complaints in full on the Courier Company’s delivery note. If you do not mention these damages, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by FLY Wear. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to our attention by 10am the following morning by emailing us on info@flywear.co.za.

  1. RETURNS & REFUNDS

6.1. Incorrect Product Delivered

  1. If the incorrect product is delivered to you, please do not remove the product from its original packaging and do not try on or wear the product at all. In the case of our Courier Company delivering your product to you, please do not accept the product if it is not the product you have ordered. We must be notified immediately so that we can resolve the mistake by arranging to deliver the correct product to you as quickly as possible. The product must be returned in the original packaging with the USB cable, User Manual and original invoice. Should the product be returned to us with the original packaging damaged or torn, then a 10% charge will be levied to cater for such damage.
  2. We will pay for the collection and re-delivery cost for such return.

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